Introduction
This Privacy Policy outlines how TuLotero USA CORP. (“TuLotero,” “we,” “our,” or “us”) collects, uses, discloses, and safeguards your personal information when you access or use the TuLotero website and mobile application (“Site” and “App”).
By accessing or using our Site or App, you agree to the terms outlined in this Privacy Policy and in our Terms of Service. If you do not agree, do not use our service.
1. Information We Collect
We may collect the following types of information:
- Personal Identifiable Information (PII): such as your name, email address, phone number, mailing address, and government-issued ID.
- Account Credentials: your username and password.
- Payment and Bank Details: including ACH or card information.
- Usage Data: including interaction history with games, tickets, wallet transactions, and notifications.
- Location Data: Your location at the moment of play.
- Customer Service Interactions: Including call history, call recordings, text communications
2. How We Use Your Information
We use the information collected for the following purposes:
- To create and manage your TuLotero Account.
- To facilitate lottery ticket purchases and prize distributions.
- To verify your identity and validate prize claims.
- To comply with legal obligations, including tax and anti-fraud requirements.
- To respond to user inquiries and support requests.
- To communicate with you via notifications and transactional emails.
3. Disclosure of Personal Information
We may disclose your information:
- To authorized lottery retailers for processing and fulfilling orders.
- To government Lottery entities to verify and pay out prizes.
- To law enforcement or legal authorities upon valid request.
- To third-party service providers involved in payment processing or communications.
4. User Responsibilities
You are responsible for:
- Maintaining the confidentiality of your login credentials.
- Ensuring your personal data is accurate and up to date.
- Notifying TuLotero immediately if your account security is compromised.
5. Communications and Confidentiality
While we endeavor to protect user privacy, we cannot guarantee the confidentiality of any communications made via the internet, including email submissions.
Unless submitted through a secure section of our Site or App, communications (e.g., suggestions, feedback) are not considered confidential and may be used by TuLotero without restriction.
6. Privacy in Group and Large Prize Claims
When claiming group prizes or winnings exceeding certain thresholds:
- We may require and share your government ID and Social Security Number with lottery entities.
- TuLotero may claim and distribute winnings to you on your behalf with proper authorization.
7. Third-Party Websites
Our Site and App may include links to external websites. TuLotero is not responsible for the content or privacy practices of those third-party sites.
8. Updates to the Privacy Policy
We reserve the right to update or modify this Privacy Policy at any time. Any changes will be effective upon posting. Your continued use of the Site or App constitutes acceptance of the updated policy.
9. Management of Personal Information
You may review or modify your personal information in your account settings. You may also request your personal information stored by TuLotero or request deletion of all of your personal information by contacting us via the methods established in the “Contact Us” section of this document.
10. Contact Us
For any questions or concerns regarding your privacy, contact us at:
Email: contact@tulotero.com
Telephone: 1 833-856-8376
For full details, refer to our Terms of Service available at: www.tulotero.com